Common document types
Operators may request a passport or identity card, proof of address and evidence that a card, bank account, wallet or crypto address belongs to you. Exact requirements depend on market and risk assessment.
Upload documents only through the official secure account area or a verified support route.
- Government identity document
- Recent proof of address
- Payment ownership evidence
- Source-of-funds information where required
Avoid preventable mismatches
Use your legal name, real date of birth and actual residence. Third-party deposits, edited documents, duplicate accounts and VPN use can create delays or account closure.
Check that documents are readable, current and show all requested edges or details without exposing unrelated information beyond what the operator legitimately requires.
- Consistent account data
- Clear current documents
- No third-party payment
- No duplicate accounts
Protect personal data
Confirm the operator and domain before upload, review the privacy policy and use a unique password. Keep a record of what was sent and when.
If a request seems excessive, ask for the reason and applicable policy through the documented complaint route rather than sending material to an unverified address.
- Correct secure domain
- Privacy policy reviewed
- Submission record
- Complaint and deletion rights understood